MOT | Public Transport Vouchers

Overview

To apply and appeal for a Public Transport Voucher (PTV) under the 2024 PTV Exercise, please fill in this form.

In years of fare increases, public transport operators (PTOs) are required to contribute part of their increased fare revenue to the Public Transport Fund. Financial penalties collected from PTOs when significant disruptions occur are also paid into the Fund. The Government then draws from the Fund to disburse PTVs to help lower-income households cope with fare adjustments. The Government will also supplement the Public Transport Fund from time to time.

Following the implementation of a fare increase in December 2024, the Government has made available PTVs worth $60 each as part of the 2024 PTV Exercise. Details of the exercise can be found in the poster below. As part of the first stage of disbursement, about 270,000 households have received PTV notification letters in December 2024.

Public Transport Voucher Exercise 2024_English

FAQ

1) Who is eligible for the Public Transport Vouchers (PTVs)?

For a household to be eligible for a PTV, applicants must have a monthly household income per person of not more than $1,800. At least one member of the household must be a Singapore Citizen or Permanent Resident.

Monthly household income per person is the total gross monthly household income divided by the total number of family members living together. Gross monthly household income refers to their basic employment income, trade/self-employed income, overtime pay, allowances, cash awards, commissions, and bonuses.

Additional PTVs have been set aside for the Citizens’ Consultative Committees to extend to households who require more assistance.

2) When and how do households get the Public Transport Vouchers (PTVs)?

There are two stages in the 2024 PTV Exercise. In the first stage, which was completed in December 2024, about 270,000 households that had received a voucher during the 2023 PTV Exercise and continue to meet the income eligibility criterion for the 2024 PTV Exercise have received their physical and/or digital PTV notification letters.

Under the second stage, which will be from 14 January 2025 to 31 October 2025, households that meet the income eligibility criterion but did not receive a PTV in the first stage can apply for the PTVs online at https://go.gov.sg/ptv or in person at their local Community Centres/Clubs (CCs). During this period, households that require additional help or slightly missed the income eligibility criterion can also submit an appeal online at https://go.gov.sg/ptv or in person at their local CCs.

3) Is the use of the Public Transport Vouchers (PTVs) limited to only one household member?

No, the PTVs can be shared amongst all members of the household. PTVs can be redeemed in denominations of $10 to different travel cards, regardless of who the PTV is addressed to.

4) How many Public Transport Vouchers (PTVs) can each household receive?

Why were some beneficiaries excluded from Stage 1 when they have received a Public Transport Voucher (PTV) from the 2023 PTV Exercise? What should they do?

The PTVs are given out on a per household basis to help cushion the impact of an increase in public transport fares on lower-income households. Each eligible household is entitled to one PTV, and only one application is needed. Under Stage 1, each household that received a PTV during the 2023 PTV Exercise and continue to meet the income eligibility criterion for the 2024 PTV Exercise should have received their PTV worth $60 in December 2024.

Households who may need more assistance may submit an appeal for an additional PTV at https://go.gov.sg/ptv. Appeals will be assessed by the Citizens' Consultative Committees on a case-by-case basis.

5) How many Public Transport Vouchers (PTVs) can each household receive? How can households apply for more than one PTV? If my household has four members, does that mean we can submit four separate applications?

Some beneficiaries from the 2023 PTV Exercise did not receive a PTV in Stage 1 of the 2024 PTV Exercise, because of changes to their household information such as their address or their monthly household income per person.

First, official records may have indicated that they are no longer staying at their registered address. In such cases, they may approach their local Community Centre/Club to update their details or apply during Stage 2 which is from 14 January 2025 to 31 October 2025.

Second, there may have been another 2023 PTV beneficiary with the same registered address under official records. As PTVs are disbursed on a per household basis, a PTV will, by default, be sent to the oldest 2023 PTV beneficiary in the household based on registered address for Stage 1. In addition, there may have been PTV beneficiaries from separate households with the same registered address, but were not reflected as separate households in our records. In this case, only one household from that address would have received a PTV in Stage 1. These separate households may submit an appeal during Stage 2.

Third, the circumstances of the household may have changed, such that official records now reflect that they exceed the income eligibility criterion of $1,800 monthly household income per person. If the household requires assistance, they may submit an appeal during Stage 2.

6) When will the Public Transport Vouchers (PTVs) be sent out to successful applicants?

Physical and/or digital notification letters (which serve as the PTV) will be sent out to successful applicants within four to six weeks from the date of application.

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