Inclusive Features on Trains and Buses
All public buses and trains are wheelchair accessible, with barrier-free access routes in all train stations and bus interchanges. All bus stops, save for a very small number with site constraints, will be barrier free by 2025. These infrastructural enhancements allow commuters with different mobility needs, such as persons with disabilities, families with young children, and the elderly, to access the public transport system.
Other new and improved features are also being progressively implemented, starting with the Thomson-East Coast Line (TEL). These include:
- Signage with larger and clearer fonts, new and improved icons as well as sharper colour contrast, for better readability.
- Braille and embossed text on the handrails of staircases and ramps to aid wayfinding for commuters with visual impairment.
- Hearing Enhancement System (HES) to assist commuters who wear hearing aids to communicate effectively with station service staff at the Passenger Service Centres.
- Arm support and backrest for the platform seats to support the elderly and commuters with mobility difficulties.
Seats at bus stops have also been designed with elderly commuters in mind, and have a more ergonomic structure to help commuters sit and get up with greater ease.
Most bus interchanges have baby care rooms for families with young children. Since 2014, new bus interchanges have such family-friendly facilities incorporated into their design. Similar family-friendly facilities can also be found in interchange stations
on the TEL. All new buses procured from 2024 onwards will be fitted with automated ramps to help wheelchair and personal mobility aid users to board and alight.
Caring SG Commuters
Commuters should feel safe, secure and comfortable on our public transport system. Each one of us can play a part to lend a helping hand to fellow commuters in need. In 2020, the Caring SG Commuters Committee was set up to foster the creation of a more caring, welcoming and inclusive commuter culture. The Committee continues to build on the Caring SG Commuters movement to create a culture of care on our public transport.
Learn more about the Caring SG Commuters Movement.
